Cancellation, Returns, & Refund Policy

We accept return or exchange requests under the following conditions:

• Requests for damaged, defective, or incorrect items must be raised within 48 hours of delivery.

• Size exchange requests (if applicable) must be raised within 7 days of delivery.

Requests made beyond these timelines may not be eligible.

To qualify for return or exchange:

• Items must be unused and unwashed.

• All original tags and packaging must be intact.

• The product must not show signs of wear, alteration, staining, washing, or damage after delivery.

We reserve the right to reject returns that do not meet these conditions upon inspection.

If you receive a damaged, defective, or incorrect item:

• You must notify us within 48 hours of delivery.

• A clear and continuous unboxing video showing the sealed package being opened and the product inside must be provided.

• Clear photographs of the issue must also be shared.

⚠️ Important:
Claims for damaged, defective, or incorrect items will not be processed without a valid unboxing video. The video must clearly show:

• The outer packaging with shipping label visible

• The package being opened

• The product in its original condition

This requirement helps us verify transit-related issues and prevent fraudulent claims.

Upon verification, we may offer:

• A replacement (subject to availability), or

• A refund to the original payment method.

The following items are not eligible for return or refund:

• Custom-made or personalized products

• Altered garments

• Products purchased during clearance or final sale (if marked as non-returnable)

• Gift cards (if applicable)

Eligible items may be exchanged for:

• A different size (subject to availability), or

• Another product of equal value

If the selected replacement product is of higher value, the price difference must be paid.
If of lower value, the remaining amount may be issued as store credit.

For damaged, defective, or incorrect items verified with valid proof:

• Reverse pickup may be arranged at our discretion.

For other eligible returns:

• Customers may be responsible for return shipping charges unless otherwise specified.

Shipping charges paid at the time of order are non-refundable unless the return is due to our error.

For international orders:

• Return shipping costs, customs duties, and taxes are the responsibility of the customer.

• Original shipping charges and customs duties are non-refundable.

• We are not responsible for items lost or delayed during return transit.

Once the returned item is received and inspected, we will notify you of approval or rejection of your refund. 

Approved refunds will be processed within 7–10 business days from the date of approval.

The time taken for the refund to reflect in your account depends on your bank or payment provider.

Refunds will be issued to the original payment method only.

Orders may be cancelled only before dispatch. Cancellation requests must be emailed to us at the earliest after placing the order.

Once an order has been processed for dispatch or shipped, it cannot be cancelled and will be governed by the return policy above.

Please note:

• Custom-made or personalized orders cannot be cancelled once production has begun.

• Orders placed during sales or promotional periods may not be eligible for cancellation unless otherwise stated.

• If a cancellation request is approved before dispatch, the refund will be processed to the original payment method within 7–10 business days.

We reserve the right to update or modify this policy at any time. Changes will be effective upon posting on this page. We encourage you to review this page periodically.

If you have any questions regarding the refund policy, please contact us via email at contact[at]sanjnaumesh[dot]com.