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Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Sanjna Umesh (“we”, “us”, “our”, or “Company”).

By accessing, browsing, or placing an order on this Website, you agree to be bound by these Terms and confirm that you are legally capable of entering into a binding contract under applicable law. If you do not agree with any part of these Terms, please discontinue use of the Website immediately.

1. Intellectual Property Rights

All content on this Website, including but not limited to text, images, graphics, logos, product designs, illustrations, digital downloads, branding elements, and other materials, is the exclusive property of Sanjna Umesh and is protected by applicable intellectual property laws.

   

You may not reproduce, distribute, modify, transmit, republish, display, or create derivative works from any content without our prior written consent.

   

Unauthorized use may result in legal action.

2. Products and Services

2.1 Product Information

We strive to ensure that all product descriptions, images, and pricing information are accurate and up to date. However:

  • We do not guarantee that all information is complete, current, or error-free.

  • Product colors may vary slightly due to screen display settings.

  • Availability is subject to change without notice.

2.2 Pricing

All products are priced in Indian Rupees (INR). Prices may be converted to desired currency as per the current exchange rate.

We reserve the right to:

  • Change prices at any time without prior notice

  • Correct pricing errors

  • Modify or discontinue products without liability

3. Orders and Payments

3.1 Order Acceptance

All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability

  • Errors in pricing or product information

  • Suspected fraudulent activity

If your order is canceled after payment has been processed, we will issue a refund to the original payment method.

3.2 Payment

We accept payments through secure third-party payment processors, including but not limited to:

  • Credit/Debit Cards

  • UPI

  • Net Banking

  • Payment Gateways such as Razorpay / Stripe / PayPal (adjust as applicable)

By placing an order, you represent and warrant that:

  • You are authorized to use the payment method provided

  • All payment information submitted is accurate

4. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines mentioned on the Website. However, shipping times may vary due to:

  • Location

  • Courier delays

  • Customs processes (for international orders)

  • Unforeseen circumstances

We are not responsible for delays once the order has been handed over to the shipping carrier.

5. User Accounts and Security

Customers may create accounts for order tracking and purchase history.

You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • Restricting access to your account

  • All activities conducted under your account

You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts if misuse is detected.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines mentioned on the Website.

However, delivery timelines may vary due to:

  • Courier delays

  • Location constraints

  • Public holidays

  • Force majeure events

Risk of Loss

Title and risk of loss for products pass to you upon successful delivery to the shipping address provided.

We are not liable for delays once the shipment has been handed over to the courier partner.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Return Policy available on the Website.

Please review the Return Policy before making a purchase.

8. Electronic Communications

By using this Website or placing an order, you consent to receive communications from us electronically, including via:

  • Email

  • SMS

  • Phone calls

  • WhatsApp

These communications may relate to:

  • Order confirmations

  • Shipping updates

  • Customer support

  • Promotional messages (where consented)

You may opt out of promotional communications at any time.

9. User Responsibilities

By using this Website, you agree to:

  • Provide accurate and current information

  • Use the Website only for lawful purposes

  • Not engage in hacking, scraping, or unauthorized access

  • Not disrupt Website functionality

Any misuse may result in termination of access and legal action.

10. Third-Party Links

This Website may contain links to third-party websites. We do not control or endorse such websites and are not responsible for their content, privacy policies, or practices.

Accessing third-party websites is at your own risk.

11. Indemnification

You agree to indemnify, defend, and hold harmless Sanjna Umesh and its representatives from any claims, damages, losses, liabilities, or expenses arising from:

  • Your breach of these Terms

  • Misuse of the Website

  • Violation of applicable laws

12. Limitation of Liability

To the fullest extent permitted by applicable law:

  • We shall not be liable for any indirect, incidental, special, or consequential damages.

  • Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.

13. Termination

We reserve the right to:

  • Suspend or terminate access to the Website

  • Cancel user accounts

  • Restrict services

if we believe there has been a violation of these Terms.

14. Force Majeure

We shall not be held liable for delay or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Pandemics

  • Strikes

  • Supply chain disruptions

15. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your information.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, India.

17. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

18. Contact Information

If you have any questions regarding these Terms, please contact us via email at contact[at]sanjnaumesh[dot]com.

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